Start Gaining With Training

Teaching your staff the proven process for getting paid right the first time.

Account Matters

What is the Administrative Power Center (APC) training?

Account Matters

The Administrative Power Center (APC) is a unique training and development program, which is specifically, designed for PT, OT, and SLP staff, by experts with over 30 years of experience. The hands-on, one-on-one training teaches your team a set of processes that will boost staff performance.

  • Get paid right the first time.
  • Increase your staff productivity.
  • Improve the patient experience.

From the first phone call to receiving payment for services, our APC training provides your staff the tools needed to run a highly efficient practice.

Get paid right with APC training.

Increase Staff Confidence

Increase Staff Confidence

Practice staff will feel more confident in their role, once they learn the proper processes to do their job efficiently and effectively.

Improve Patient Satisfaction

Improve Patient Satisfaction

Using our proven processes will reduce mistakes and issues at the front desk. Create an exceptional experience for your patients.

Implement Systems of Accountability

Implement Systems of Accountability

Owners and managers will learn the benchmarks of a successful practice and ways to measure staff productivity.
We are domain experts in providing quality services.

Who is the Administrative Power Center for? EVERYONE!

Front Desk Training

We offer front desk training for new and existing front desk employees, managers, and owners.

Topics of Training Include

  • Customer service
  • Processing new patients
  • Scheduling
  • Referral/ authorization management
  • And much more.
Billing & Accounts Receivable Training

We offer this training for billers, collectors, managers, and owners, who are new or seasoned to PT/OT billing. 

Topics of Training Include

  • Processing claims
  • Posting payments
  • Denials
  • Compliance
  • Accounts receivable management
  • And much more.
Management Training

We offer management training for owners and key managers who supervise the front desk.

Topics of Training Include

  • Effective staff management
  • Goals setting
  • Streamlining processes
  • Holding employees accountable
  • And much more.